Whatever Happened To Customer Service?

I guess Burger King doesn't really want to let you "Have it your way." A recent article states the company was making a big push towards allowing customers to customize their sandwiches, but that wasn't my experience this evening. I wanted to get a mushroom and swiss cheese burger, but given that I am not currently eating meat, I wanted it prepared with the vegetarian patty BK offers on another sandwich. "No we CAN NOT do that," I was told by the less than impressive burger clerk. So, I rolled on and wished them a happy day. Burger King lost a sale there.

In another area of customer service, when is there going to be a dry cleaners with reasonable price and good service. For some time I had been using the Drive In Cleaners in Sherman Oaks. In the last three years I have been using them, they've had about three or four owners. For a while, they had been doing right, but know they have new owners. Yup, the price has gone up and the service seems to have slipped. If someone could figure out how to solve the dry cleaning problem, they could make a mint.